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Technical Support
For technical support, please email support@columbiaweather.com or call 503-443-9663.
Office hours are Monday through Friday 8:00 am to 5:00 pm Pacific Time.
Scroll down for Return Procedure and information about repairing obsolete weather station models.
“You guys at Columbia have been a pleasure to work with.” ~Field Engineer, Network Operations, Gogo
If a return is in order, the Service Department will issue an RMA number (Return Merchandise Authorization) to help us identify the package when received. Please write that number on the outside of the box. All returns must have an RMA.
In the event factory service is required, return your Weather Station according to the directions in the User Manual. Wrap the Sensor Transmitter in a plastic bag first. Pack in original shipping carton or a sturdy oversized carton using plenty of packing material.
Be sure to include:
- A brief description of the problem with all known symptoms
- Your telephone number
- Your return street shipping address (UPS will not deliver to a P.O. Box)
- RMA number
When we asked, "Please put the RMA number on the outside of the box," this customer took us seriously!
Send freight prepaid (UPS recommended). Insurance is recommended. (The factory can provide the current replacement value of the item being shipped for insurance purposes.) C.O.D. shipments will not be accepted.
Send to:
Columbia Weather Systems, Inc.
5285 NE Elam Young Parkway, Suite C100
Hillsboro, Oregon 97124
If your unit is under warranty, after repair or replacement has been completed, it will be returned by a carrier and method chosen by Columbia Weather to any destination within the continental U.S.A. If you desire some other specific form of conveyance or if you are located beyond these borders, then you must bear the additional cost of return shipment.
If your unit is not under warranty, we will call you with an estimate of the charges. If approved, your repaired unit will be returned after all charges, including parts, labor and return shipping and handling, have been paid. If not approved, your unit will be returned as is via UPS COD for the amount of the UPS COD freight charges.
Columbia Weather Systems no longer manufactures Capricorn 2000 and 2000 EX Weather Stations. We continue to provide technical support, accessories, repair/replacement service when possible. Unfortunately, some components may not be available.
Click below for additional information about those weather stations. Brochures and User Manuals are available from the Documents tab.
Columbia Weather Systems no longer manufactures Capricorn II or II Plus Weather Stations. We continue to provide accessories, repair/replacement service and technical support as we are able. Unfortunately, some components may not be available.
We call this a legacy product because it is often the next-generation owners of these reliable weather stations who contact us for repairs and replacement parts. Some, such as this one in Verboort, Oregon, have been in the family for more than 35 years!
More info on Capricorn II and II+ Weather Stations
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